Terra Vida Agro FZCO (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and when you engage with us to purchase our products or services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or engage with us.

 

Collection of Information

We may collect personal information that you provide directly to us when you visit our Site or communicate with us through various channels. The types of personal information we may collect include your name, company name, email address, phone number, shipping address, and any other information you choose to provide.

 

Use of Information

We may use the information we collect in the following ways:

• To provide, operate, and maintain our services;
• To improve, personalize, and expand our services;
• To communicate with you, either directly or through one of our partners, including for customer service, to provide updates and other information relating to the service, and for marketing and promotional purposes;
• To process your transactions and fulfill your orders;
• To comply with legal obligations and resolve any disputes that we may have.

 

Disclosure of Information

We may disclose your personal information to third parties only as necessary to provide our services and fulfill your orders, including:

• To our business partners and service providers;
• To comply with legal obligations or to protect our rights.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice.

Security of Information

We take reasonable measures to protect the information we collect from unauthorized access, use, and disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

Your Choices

You may opt out of receiving promotional communications from us by following the instructions in those communications. If you have any questions about reviewing or modifying your account information, you can contact us directly using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Terra Vida Agro FZCO
• Denver.m@terravidaagro.com
• +971501429293

 

Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy will be resolved under UAE jurisdiction.

Data Subject Rights

You have the right to access, rectify, erase, restrict or object to the processing of your personal data, and to data portability, under applicable data protection laws such as the GDPR.

Third-Party Services & International Transfers

We may use third-party services such as analytics and marketing tools. If your data is transferred outside of your country of residence, we ensure appropriate safeguards are in place.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including to comply with legal obligations.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze website usage. For more information, please refer to our Cookie Policy.

Last Updated: July 2025